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Aceyus Professional Services Delivers Optimal Customer Training and Support
Aceyus Defines Professional Services Aceyus designs, develops, deploys, and maintains exclusive analytics software that meets our …
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Aceyus’ Organic Software Solutions Offer Insights, Use Data for Greater Good
A good term to describe Aceyus: “Organic.” Hardly anything is mechanized here. We work with our …
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Data Integration by Aceyus. The Best Solution? We Think So.
Data Integration Promotes Efficiency through Visibility Aceyus designs robust data integration, reporting, and analytics solutions to …
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6 Exciting Contact Center Trends to Watch in 2018
There are exciting changes ahead in the contact center industry as businesses innovate their contact centers …
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6 Ways Data Can Empower Your Customer Service Agents
Did you know that there are 265 billion support requests each year? And did you know …
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How Will the GDPR Affect Your Contact Center?
The General Data Protection Regulation (GDPR) went into effect on May 25th, 2018. While it was …
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How Contact Centers Can Turn Big Data into Big Returns
The term big data gets thrown around a lot in the business world, and for good …
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Frost & Sullivan 2018 Wrap Up
Frost & Sullivan Executive Mind Xchange, Customer Contact West October 21st-24th, 2018 in Phoenix, AZ The …
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Why Your Contact Center Isn’t Meeting Customer Expectations
Chatbots. Twenty-four-hour availability. Social media. Contact centers certainly have changed. And the expectations surrounding them are …
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Contact Center Metrics Part I – The Origin Story: Transactional Metrics
Would you drive a car that’s missing its speedometer or fuel gauge? What if these elements …
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Contact Center Metrics Part IV – WFM: A New Perspective
Organizations are shifting their KPIs away from those that are transactional – Average Handle Time (AHT) …
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The Next Wave: What Contact Centers Need to Know About Generation Z
Right when businesses feel like they’ve acclimated to Millennials, the next generation is quickly gaining influence. …
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Contact Center Metrics Part II – Moving Towards Omnichannel
Part I of this series covered the origin story of contact center dashboards – namely transactional …
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How Employee Experience Drives Revenue for Your Contact Center
The goal of many contact centers is to drive revenue for the business, especially those that …
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5 Ways to Improve Contact Center Efficiency
Contact centers have only one chance to create a favorable first impression on customers, which is …