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Aceyus Professional Services Delivers Optimal Customer Training and Support
Aceyus Defines Professional Services Aceyus designs, develops, deploys, and maintains exclusive analytics software that meets our …
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Aceyus’ Organic Software Solutions Offer Insights, Use Data for Greater Good
A good term to describe Aceyus: “Organic.” Hardly anything is mechanized here. We work with our …
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Data Integration by Aceyus. The Best Solution? We Think So.
Data Integration Promotes Efficiency through Visibility Aceyus designs robust data integration, reporting, and analytics solutions to …
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What Is Contextual Data and How Does It Improve Call Center Performance?
If you operate a contact center and if you are wondering what contextual data is, what it’s for and how to measure it, here are some answers.
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What Your Call Center Dashboard Says About Customer Experience
Customer experience (CX) is your customers’ overall perception of your business as they travel through their …
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KPIs and Metrics of a Call Center Dashboard to Report to the C-Suite
Contact center managers often have questions about the value of their metrics. These include the following:
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12 Examples of Customer Journey Maps
A customer journey map provides users with a clear vision for improving customer interaction while promoting …
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How Journey Mapping Can Improve CX in the Call Center
Call centers looking to gain an edge over their competitors often consider the importance of customer …
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Call Center Mergers and Acquisitions
McKinsey & Company reported in 2017 that most Fortune 500 companies have experienced a major business …
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How to Choose the Best Customer Journey Analytics Solution for Your Needs
Customer experience (CX) analysts and marketers are increasingly likely to use customer journey analytics platforms to …
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The Future of Customer and Employee Experience
Low-code and no-code (LCNC) development platforms aren’t particularly new, but their usage has recently begun to …
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Why Digital Disruption Demands Real-Time Consumer Insights
Digital disruption is a transformation in business models caused by emerging digital technologies. These new technologies …
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The Call Center Landscape in Healthcare
If there’s one thing that’s consistent about healthcare, it’s that it’s constantly changing and shifting. As …
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The Ultimate Guide to KPIs Proven to Increase Call Center Profitability
Businesses often view their call centers as an unavoidable expense. However, it’s possible to turn a …
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12 Call Center Metrics to Measure Agent Productivity
Key Performance Indicators (KPIs) are essential for effective operations in a call center. The specific types …